Regal33 Privacy Policy - User Personal Data Protection

Your privacy is our priority. This document transparently explains how regal33 collects, stores, uses, and protects your personal information as a user of our platform in Malaysia.

Effective Date: 1 January 2026 | Current version

Data Protection • Safe Privacy • SSL Encryption • Data Never Sold • User Rights Guaranteed • MYR Information Protected • Full Account Control • 24-Hour Support • Data Protection • Safe Privacy •

1. Information We Collect

When you register and use the regal33 platform, we collect the following categories of information to ensure a safe and quality service:

Account Information: Full name, email address, phone number, date of birth, and identification details required for identity verification.
Device & Browser Information: Your IP address, device type, operating system, browser type, and other technical data collected automatically when you access the platform via smartphone or computer.
Payment Information: Transaction details in Malaysian Ringgit (MYR), payment methods used such as DuitNow or GrabPay, and your deposit and withdrawal history. We do not store your bank card number or PIN directly in our systems.
Usage Data: In-platform activity, matches viewed, markets selected, session duration, and general usage patterns that help us improve our services.
Cookies & Tracking Data: Small cookie files stored on your device to identify sessions, save preferences, and deliver a more personalised experience.

2. How We Use Your Information

Regal33 uses the information collected for legitimate and transparent purposes. We do not use your data for anything beyond what is stated below:

Providing, maintaining, and improving our platform services for users in Malaysia.
Processing account registrations, MYR deposits, and withdrawal of winnings efficiently and securely.
Verifying user identities to meet platform compliance and security requirements.
Sending important notifications related to your account, transactions, and policy updates that affect users.
Detecting and preventing fraudulent activity, money laundering, and platform abuse.
Analysing usage patterns for product improvement and user experience purposes.
Complying with legal obligations and regulations applicable in Malaysia.

Regal33 will not use your information for third-party marketing purposes without your explicit consent.

3. Cookies & Tracking Technologies

The regal33 platform uses cookies and similar tracking technologies to enhance your experience. There are two main categories of cookies we use:

Essential Cookies: These cookies are required for core platform functions such as login authentication, session management, and transaction security. Without them, the platform cannot function properly and your experience will be affected.

Analytics Cookies: These cookies help us understand how users interact with the platform, including the most frequently visited pages and time spent. This information is used in aggregate form and does not identify individual users.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to fully use the regal33 platform's features. Continued use of the platform after a cookie notice is displayed will be considered as consent to our use of cookies.

4. Data Storage, Security & Sharing

Regal33 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All sensitive data is encrypted using industry-standard encryption technology, both in transit and at rest on our servers.

Your data is retained for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law. Accounts that have been inactive for an extended period may be subject to archiving or deletion in accordance with our internal policies.

Third-Party Sharing

Regal33 does not sell, rent, or share your personal information with third parties for marketing purposes. We only share data in the following limited circumstances:

With payment providers that process your MYR transactions, subject to strict confidentiality agreements.
With government authorities or law enforcement when required under applicable Malaysian law.
With technical service partners who assist in operating the platform, subject to binding data protection agreements.

5. User Rights, Policy Updates & How to Contact Us

As a regal33 platform user, you have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings.
Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal obligations that may require us to retain specific records for a prescribed period.
Right to Object: You have the right to object to the processing of your data for specific purposes, such as marketing communications.

Changes to This Privacy Policy

Regal33 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via an in-platform notice or an email to their registered address. The effective date at the top of this document will be updated whenever changes are made.

Contact Us

For any enquiries, requests, or complaints relating to your privacy and data protection, please contact the regal33 support team at [email protected]. You can also find answers to general privacy questions in our FAQ us.